DPDP Act 2023 Compliant
Support Hours: 8:00 AM – 10:00 PM IST
HomeHeroesVerified Home Services
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Back to HomeLast Updated: October 13, 2026
DPDP Act 2023 & PCI-DSS Compliant

Privacy Policy

This Privacy Policy describes how Home Heroes Technologies Private Limited collects, utilizes, safeguards, and respects your personal data in accordance with the Digital Personal Data Protection (DPDP) Act, 2023 and Reserve Bank of India payment guidelines.

Payment Data Protection Assurance: Home Heroes does not store, capture, or retain sensitive payment card numbers, CVVs, or cardholder credentials on our servers. All financial transactions are handled exclusively by RBI-regulated, PCI-DSS Level 1 certified payment partners (Razorpay, Cashfree, PayU, and Stripe).

1Data Fiduciary Information

Under the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Data Fiduciary responsible for processing your personal data is:

Entity Name: Home Heroes Technologies Private Limited

Data Protection / Grievance Officer: grievance@homeheroes.in

2Categories of Personal Data We Collect

We collect only the minimum necessary data required to deliver verified doorstep services:

A. Contact & Profile Information

Customer full name, verified mobile phone number, email address, and service delivery addresses (house/flat number, landmark, pin code).

B. Real-Time Geolocation Data

Approximate and precise GPS location (only with your explicit permission) to calculate service arrival estimates, match nearest available technicians, and power SOS emergency tracking.

C. Payment & Transaction Metadata

Payment transaction ID, timestamp, currency, invoice total, and payment instrument type (UPI/Card). We never store card numbers or CVV.

D. Verification & Security Records

One-time passcodes (OTP) for job verification, in-app customer support chat logs, rating reviews, and service notes to guarantee quality control.

3Purpose & Lawful Basis of Processing

Under the DPDP Act 2023, we process personal data solely on lawful grounds of your explicit consent and legitimate fulfillment needs:

  • Facilitating scheduled or on-demand dispatch of verified service professionals to your premises.
  • Providing real-time live navigation and ETA alerts for arriving personnel.
  • Generating tax invoices and processing payments and refunds through RBI-authorized payment aggregators.
  • Preventing platform abuse, fraudulent transactions, and ensuring worker and household physical safety.
  • Resolving customer grievances, disputes, or quality claim tickets within statutory timelines.

4Zero Sale of Data & Disclosure Safeguards

We pledge unconditionally: Home Heroes will never sell, rent, or trade your personal information or address data to any third-party marketing companies, brokers, or advertisers.

Data is shared strictly on a need-to-know basis with:

  • Assigned Service Partner: Limited to customer name, contact phone number, and service address solely during the active booking window.
  • Payment Aggregators (Razorpay, Cashfree, PayU, Stripe): Transaction tokens and billing details required to process secure settlement.
  • Law Enforcement Agencies: Only when strictly mandated by formal judicial order, statutory subpoena, or national security regulation under Indian law.

5Your Rights Under the DPDP Act, 2023

As a Data Principal in India, you are entitled to exercise the following statutory rights:

Right to Access: You may request a summary of the personal data being processed about you and the identities of data processors.
Right to Correction & Erasure: You may correct inaccurate or obsolete data and request erasure of your data when no longer needed.
Right to Withdraw Consent: You have the freedom to withdraw consent at any time via your account settings or email notice.
Right to Nominate: You may designate a nominee to exercise your data rights in the event of death or incapacity.

6Data Retention & Encryption Standards

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, comply with tax accounting regulations under Indian GST laws (which require transaction record retention for up to 6 years), or defend legal claims.

All customer data stored in our databases is encrypted at rest using AES-256 standard and in transit using TLS 1.3 cryptographic protocols.

7Grievance Redressal Officer

If you have any queries, concerns, or complaints regarding how your personal data is handled, you can write directly to our designated Grievance Officer:

Designation: Data Protection & Grievance Officer

Company: Home Heroes Technologies Private Limited

Email: grievance@homeheroes.in / support@homeheroes.in

Support Window: Mon – Sun, 8:00 AM – 10:00 PM IST